Quality

QUALITY

Prepare4care - "Warm Hands to a Kind Heart"

A quality and personalised Home Care Service you can trust, in Margate and surrounding areas. We will use our expert knowledge and training to assist you in every way possible.

Quality

At Prepare4care, whether it’s the Care Support we provide to our clients or the standard of our Management Team, quality is at the forefront of our minds. It is one of our key values.

In order to promote and uphold our key values, we have worked hard to gain an ISO 9001 certification. This means our clients have a peace of mind knowing that Prepare4care is a quality company, with high quality standards to deliver.

Should an issue occur or if one of our clients are not satisfied with our service, then the errors that have led to this failure can be identified and the causes examined. This will then be updated on our quality management system for prevention in the future. With the continual refinement of our quality management system, this allows Prepare4care to pursue excellence at every level.

What is ISO 9001?

ISO 9001 is the internationally recognised standard for Quality Management Systems. In order to achieve this standard, a third party is brought in for auditing to assess the required standards, ensuring that a high level of quality assurance is consistently achieved.

Once ISO 9001 is gained, it means that the company has a clearly defined set of business processes with predefined standards, tailored to its quality management system. This in turn drives the high-quality service provided to our clients.

By having ISO 9001, Prepare4care strives for:

• Consistency

• Reduction in failures

• Prequalification for new business

• Evidence based change

• Continual improvement

• Client satisfaction

In simple terms

For our clients, this simply means, they have reassurance that Prepare4care provides the highest possible quality in Care, to Support to them with any needs they may have, that other Care Providers, that do not hold the certification may not be able to guarantee.

We quality assure our service by providing you with a monthly Care and Support review. This puts you in the centre of your Care and Support, making you empowered. This is to guarantee that we are providing the highest possible quality Care and Support and that you are happy with our service.

We provide a local quality service for our local communities. So why not be a part of the Prepare4care family.

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Our latest CQC inspection and report

Details of this locations CQC registration

Here you will find the list of services and areas the Care Quality Commission (CQC), authorise and regulate this service to operate.

Type of service

Homecare agencies

Specialisms/services

Caring for adults over 65 yrs

Caring for adults under 65 yrs

Dementia

Learning disabilities

Mental health conditions

Physical disabilities

Local authority

Kent

Regulated services/activities

CQC register Prepare4care Ltd to carry out the following legally regulated services here:

Personal care

Miss Sarah Jane Massaro is responsible for these services.

Miss Sarah Jane Massaro is the registered manager for these services at this location.

CQC rating

Requires improvement for Safe -

Staffing and recruitment

● People were not always supported by staff who had been safely recruited. We reviewed three staff files. Full employment histories had not been consistently obtained and satisfactory explanations of gaps in employment had not been addressed. Some new staff had only completed the years they were employed and not included months. The registered manager could not be assured they knew the person's full employment history. One person's work history showed dates of employment different from those on the reference received from the employer. This had not been identified or addressed by the registered manager.

● During the inspection the registered manager updated the application form, in line with Schedule 3 of the Health and Social Care Act, to ensure future applications were in line with good practice. Following the inspection, the registered manager reviewed the whole recruitment process and created new supporting documents. They had begun to audit all staff files to identify and address further gaps. We will follow this up at the next inspection.

Full report

To read our full report please click on the CQC logo to down Prepare4care Ltd's report in PDF format.

119A High Street,
Margate,

Kent,
CT9 1JT

01843 210 257

info@prepare4care.co.uk