About

ABOUT US

We strive to offer the very best services in Community Care in Thanet, East Kent and the surrounding areas. Our Care Specialists never settle for second best and always have your satisfaction, care, support and needs as our top priority. It’s who we are, and we are proud of it.

PLEASE BE AWARE

Prepare4care do not discriminate and provide both male and female Care Specialists. We are happy to meet needs where possible but if you are not happy to have a male Care Specialist this must be stated on enquiry.

We are true believers in keeping people in their own homes, surrounded by their world and comforts for as long as possible. Care should be personal, one-to-one and supportive. Every person has their own story to tell, their own life to live and we want to support that life.

Receiving care is not the end of your story, it's only a chapter in a best seller!

Who We Are

We love what we do, and it shows within the lives of people we support. With a collective of 20 years' worth of experience in the field, we know our industry like the back of our hands. There’s no challenge too big or too small and we dedicate our utmost energy to every individual in receipt of our care, new and existing.

Our company was founded by some of the most competent professionals in the Health and Social Care sector. Together they are a wealth of experience, knowledge, skills and compassion. They understand the legal and practical aspects of care and the ever-changing universe of the industry. Their keen eye for detail and quality results in their abilities to never drop their standards.

With our Directors having a personal introduction to care, they understand matters of the heart, as well as the professional/legal requirements that come with the industry.

Support and our commitment

Every individual on this Earth is unique. That’s why we customise every one of our care packages or support plans to fit your needs exactly! Whether you require a small amount of support, or a comprehensive care package, we’ll sit down with you, your family/loved ones, listen to all your requests and prepare a customised plan for all your needs. We don't believe in "one size fits all" and your plan of care will reflect that value.

Care in Thanet and East Kent areas

We are committed to providing outstanding quality and personalised Care and support to our Community. We provide Support and Care to the following areas;

Care Services in Margate and the surrounding areas
Care Services in Broadstairs and the surrounding areas
Care Services in Ramsgate and the surrounding areas
Care Services in Herne Bay and the surrounding areas
Care Services in Whitstable and the surrounding areas
Home Care in Broadstairs and the surrounding areas
Home Care in Margate and the surrounding areas
Home Care in Ramsgate and the surrounding areas
Home Care in Herne Bay and the surrounding areas
Home Care in Whitstable and the surrounding areas
Community Care in Margate and the surrounding areas
Community Care in Broadstairs and the surrounding areas
Community Care in Ramsgate and the surrounding areas
Community Care in Herne Bay and the surrounding areas
Community Care in Whitstable and the surrounding areas
Independent living in Thanet and the surrounding areas
Independent living in East Kent and the surrounding areas
Community and Care Support in Thanet and the surrounding areas
Community and Care Support in East Kent and the surrounding areas
Home Support and Care in Thanet and the surrounding areas
Home Support and Care in East Kent and the surrounding areas

We truly believe that Community Care means more than just a scheduled time in a day; it is about being part of the Community and living the life you deserve, the way you want and how you want to live. Whatever the situation, we have the solution to fit all your needs, wishes and wants. Take a look at our services to find out more about how we can help and support your world.

Qualified and expert training

We’ve got more qualifications than we can count, but we don’t let it go to our heads. We dedicate ourselves to every Care Specialist in our team, so they can provide you with the specialised and personalised care you deserve. Every new Care Specialist that joins our team undergoes a comprehensive five-day induction before they join the community. All of our Care Specialists are then assessed constantly to ensure their suitability.

Expert Management

Your care will be managed by experts 24/7. We make sure you have the most experienced professionals working for you and our Directors have over 20 years between them of hands on care experience themselves. This means that every person in our company recognises outstanding care and how to deliver/manage the care we provide professionally and personally.

Quality and outstanding care guaranteed

You’ll find the support you need to make sure that your service runs smoothly. We’re here to help you with any questions or concerns you may have. We ensure that you will be matched with the most suitable and competent Care Specialist for your needs. We believe that trust is built by continuity and that is what you will receive from your team of Care Specialists. You will be introduced to your team and your opinions/feedback is paramount to us.

Meet Our Managing Directors

Sarah Jane Massaro

Managing Director

Thanet

Nicola Jane Pattenden
Managing Director East Kent

Meet Our Office Staff

Vacant

Deputy Manager

Glynn Davidge

Quality Assurance Manager

Joe Goodall

Accounts Manager

Emma Tillett

HR Manager

Katie

Harwood

Medication Manager

Rachael Wedgwood

Relationship Manager

Working for Prepare4care Ltd

Testimonials

"I have tried other community care services, but this one is certainly the best. Prepare4care really do care and spend the time to get to know you. You're not just a "meal ticket" to this company but are treated like the best thing on Earth! It is very refreshing to be treated like a person and not an inconvenience, my care team "gets" that my needs might change and how I want things done can change.”

- J S

“This is the best company I have ever worked with. I’ll definitely choose them again, when I need respite care and highly recommend them. I was getting fed up with having different carers all the time, but this company promised continuity and that is exactly what I got! I didn't have to explain to multiple carers what I needed done, as I had the same carers, and everything was in my Care Plan. Thank you”

- J B

"The carer is always punctual, friendly and polite. She doesn't talk down to me or at me but directly to me. She doesn't rush me but works efficiently and without haste. She makes sure

I'm comfortable and safe before she leaves."

- CHS

"The whole team are wonderful!

If I ever have a problem I know I can call and it will be listened to and sorted straight away.

I have the same carer all the time and she is so

professional, friendly and outstandingly helpful.

A very well run company."

- S J

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Call us to discuss your care needs.
01843 210 257

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Our latest CQC inspection and report

Details of this locations CQC registration

Here you will find the list of services and areas the Care Quality Commission (CQC), authorise and regulate this service to operate.

Type of service

Homecare agencies

Specialisms/services

Caring for adults over 65 yrs

Caring for adults under 65 yrs

Dementia

Learning disabilities

Mental health conditions

Physical disabilities

Local authority

Kent

Regulated services/activities

CQC register Prepare4care Ltd to carry out the following legally regulated services here:

Personal care

Miss Sarah Jane Massaro is responsible for these services.

Miss Sarah Jane Massaro is the registered manager for these services at this location.

CQC rating

Requires improvement for Safe -

Staffing and recruitment

● People were not always supported by staff who had been safely recruited. We reviewed three staff files. Full employment histories had not been consistently obtained and satisfactory explanations of gaps in employment had not been addressed. Some new staff had only completed the years they were employed and not included months. The registered manager could not be assured they knew the person's full employment history. One person's work history showed dates of employment different from those on the reference received from the employer. This had not been identified or addressed by the registered manager.

● During the inspection the registered manager updated the application form, in line with Schedule 3 of the Health and Social Care Act, to ensure future applications were in line with good practice. Following the inspection, the registered manager reviewed the whole recruitment process and created new supporting documents. They had begun to audit all staff files to identify and address further gaps. We will follow this up at the next inspection.

Full report

To read our full report please click on the CQC logo to down Prepare4care Ltd's report in PDF format.